EXCHANGE/RETURN POLICY
We want you to be completely satisfied with your purchases with us, but we get it. Sometimes things just aren't quite right. We're here to help by making an exchange quick and easy.
We accept exchanges within 14 days of the original purchase for most items (see details below). You may exchange or receive a store credit to use at a later time.
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JEWELRY
All the jewelry we carry is created by hand with care. Slight variations can be expected from time to time, but if you feel that the piece you've ordered isn't quite what you thought, we accept exchanges within 14 days of the original purchase. You may exchange or receive a store credit to use at a later time. We do not offer returns or exchanges on custom or altered pieces.
APPAREL + HOME
All beauty/apothecary items, including fragrances, oils, soaps and candles, are final sale. Eligible apparel/home items (unworn, unwashed, unaltered and with original tags attached) must be postmarked (or returned in store) within 14 days of original purchase date, for exchange or store credit only.
VINTAGE
Vintage and custom items are final sale. Each item will vary and may differ slightly than the photo or description. Vintage rugs are final sale. If you do not choose to add insurance and signature delivery on your shipment, we are not responsible for lost, stolen or undelivered packages.
SALE
All sale or marked down items are Final Sale and not eligible for exchange or store credit.
For your protection, please use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. We do not refund original shipping cost.
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LOVE LINKED PERMANENT JEWELRY POLICY
•You can reschedule or cancel your appointment via your confirmation email.
• If you would like to request a specific initial charm or any add-ons, please let us know at least 7 days ahead of time so we can special order, if possible.
• If your bracelet breaks or stretches we can repair it! We take walk-ins during our regular store hours. Just email us at info@winifredgrace.com
• If at any point you have to remove your jewelry for any reason, it can be clipped off with scissors or clippers. And don't worry, we can always weld it back on!
• If you have a permanent bracelet, necklace or anklet from a different store that needs repair, we can fix it for you for a $15 fee. Just email us at info@winifredgrace.com
• We use a high-quality arc welding machine to weld the jump rings closed. Unlike soldering, there is no flame, just a tiny spark at the point of contact. As a precautionary measure, we place a piece of leather between your skin and the jewelry.
• This procedure is safe for 10 and up.
• Love Linked Permanent Jewelry is FINAL SALE.